Customer Service

We want you to be 100% satisfied with your purchases at bigfuntoys.com. If you are unhappy with the product you purchased for any reason, you may return it within 30 days from delivery for a prompt refund (sorry, shipping fees are not refundable).

To place an order by phone, or if you need more info about any of our products or services,
please call our friendly customer service at 201-714-9575 
from 10am to 7pm Eastern Standard time, Monday thru Friday .

Satisfaction 100% Guaranteed

How to Return a Product

If you choose to return an item, simply indicate the reason for your return, include the packing slip with your return, and wrap the package securely (in its original packing if possible). Also indicate if you would like to replace the item or receive a credit on your credit card (less any shipping charges). Then, mail the package to the address indicated below. For your protection, please ensure that you are shipping your return via an insured, traceable carrier.

If you do not have your packing slip, please note your order number on a separate piece of paper and send your return package to:

BigFunToys.com
ATTN: Returns Department
602 Washington Street
Hoboken, NJ 07030

Unless the return is based on a bigfuntoys.com error, we cannot refund shipping charges. Your return/exchange/credit to your credit card will be processed within 7 to 10 business days of our receipt of the item. Please keep all packaging, manuals, and registration cards until you are sure that you are happy with the product(s) you have purchased.

Shipping methods and charges

U.S.A. Orders

Toys in stock will usually ship in 1 - 2 business days from New Jersey.  When you will receive your toys depends upon the shipping method you select and the availability of the product.  Occasionally, items ordered together may be shipped separately, however, you will not incur any additional shipping charge.

Our standard shipping method within the continental U.S.A. is UPS Standard Delivery.  We also ship UPS 2nd Day Express, USPS Priority, and USPS Express.  You can choose the shipping method you prefer as you checkout your shopping cart.  United States Postal Priority Mail is our normal method for Alaska and Hawaii. We will notify you by email of the postal charges to those states.  All shipping and handling charges are based on merchandise total.  Some very large/odd sized items will have surcharges added on to the basic shipping cost.  In these certain cases, we will email you the shipping price for that item for your approval.If you have any questions, please don't hesitate to call us at 201-714-9575 from 10am to 7pm Eastern Standard time, Monday thru Friday.

Contact Us

Customer Service Phone: 201-714-9575 from 10am to 7pm, Eastern Standard time, Monday thru Friday.

Snail mail: BigFunToys.com 602 Washington Street  Hoboken, NJ  07030

Fax: 201-714-9578.  If you would like to fax in an order, please be sure that your credit card number and expiration date are legible, and be sure to include a daytime phone number.